BlackBoard Technical
Support
- BlackBoard Support by Presidium
This is 7x24x365 technical support for Blackboard
for ECC students provided by Presidium, Inc.
The above
link takes you to the Presidium web site. Or you may
call their toll free number at
866-854-7253.
- BlackBoard Instructor Support
- BlackBoard Frequently Asked Questions
- Online Student Reponsibilities (The
following applies to ECC students taking
a 100% online course)
To ensure that you get off to a good start
and have a good online educational experience
at ECC, you need to make sure that...
1. You have access to your student email/MyEdge account, you have
verified you can log into your MyEdge student
account, and you can send and receive
messages. MyEdge
Info!
2. You have verified your email address
in BlackBoard in the Personal
Information area in
the Tools area is correct
and, if not, updated it.
3. You have messaged or emailed your instructor(s)
to make sure they have your correct phone
number including area code.
4. You have logged into your BlackBoard
course and completed some activity assigned
by the instructor before the 10% date.
5. You have received an email from your
instructor by no later than 5 days after
the start of the semester. If not, you
need to take immediate steps to contact
the instructor.
6. In all email messages to instructors,
you include your name and course
number as the first
line of your message.
- Download Plug-Ins and Viewers
- Troubleshooting Tips
- Test your JRE (Java Runtime Environment)
- Note: JRE is used in BlackBoard chat
sessions. If JRE is not installed, is
not working, or is not the correct version,
you will have problems with BlackBoard
chat sessions. This link will report
your JRE version and perform a validation
test. If your JRE is working you will
see a dancing character on your screen.
- Report a BlackBoard Problem to ECC IT Staff
- Note: If your problem is related only
to a particular course in BlackBoard,
you must contact your instructor first
to discuss your problem. If the instructor
cannot resolve your problem, then you may submit
a problem report using this link.
Tarboro: (252)
823-5166  2009
W. Wilson St. Tarboro, NC 27886
Rocky
Mount: (252) 446-0436 225 Tarboro St. Rocky Mount, NC 27801 |
