Edgecombe Community College
Solving BlackBoard Login Problems

There are several reasons why you may have trouble logging into Blackboard as described below. Read each one to determine which one may apply to you.

Do Not Use the AOL Web Browser

The AOL Web Browser is not compatible with Blackboard. If you are an AOL customer, after you connect to AOL, minimize the AOL web browser and then use either the Internet Explorer 6 or the Mozilla Firefox web browser. If you do not have Mozilla Firefox, it can be easily downloaded free and installed on your home PC. Just visit the software download area at the www.mozilla.com web site.

Do Not Bookmark the BB Login Page in your Web Browser

Do not "bookmark" in your web browser the second BB login page where you enter your user name and password as a shortcut for logging into BlackBoard.  BB requires you always start from the "gateway page" which is the first BB screen you see.  If you try to go directly to the BB login page using the bookmark, the first login attempt will always fail and you will have to try again.  The second try will work but as you can see, the bookmark approach does not save any time.

Do Not Set Your Web Browser Security to Block All Cookies

Blackboard requires that "cookies" be enabled in your web browser in order to login. Setting your Internet Explorer web browser security to "Block All Cookies" disables the the cookies features and prevents logging into Blackboard.

To check the security setting in Internet Explorer, in the IE menu bar, click on Tools>>Internet Options>>Privacy and make sure the security setting is not "Block All Cookies".

To check the security setting in Firefox, in the Firefox menu bar, click on Tools>>Options>>Privacy>>Cookies and make sure the "Allow Cookies" check box is checked.

If the above reasons do not apply to you, then the last two possibilities are:

1. Your are using the wrong Blackboard login user ID and/or password or...

2. Your Blackboard account has not been created.

To resolve the last two problems, you may go to this web link to report your problem to ECC IT Staff:

Report Problem to ECC IT Staff

You may also obtain free 7x24x365 help with Blackboard problems by contacting Presidium, Inc. at the toll free number 866-854-7253 or you may go to the Presidium Support web site: http://d2.parature.com/ics/support/default.asp?deptID=4308