AOL Browser and BlackBoard

America Online is one of America's largest Internet Service Providers which allow Internet users to browse the worldwide web using AOL's software and services. While many, many people use America Online, it does have some limitations when attempting to view certain types of web pages or use certain Web Applications (such as Blackboard. While it is possible to use AOL with Blackboard, it is not recommended.

However, if you must use AOL to access Blackboard, here are some known problems, and some tips to help you if you are having trouble using AOL with Blackboard:

1. DO NOT use AOL to take online exams with Blackboard
   There are many known inconsistencies between Blackboard and AOL, and taking exams while using AOL can cause "lock-ups", "time-outs", and "incomplete submissions" of exams and tests taken on Blackboard while using AOL.
   
2. DO NOT use the AOL Browser to view/navigate the Blackboard site.
   The AOL browser causes many pages to constantly ask you to re-login with each visit to the page which can be very annoying.
   
   If you must use AOL, please do the following in order to access Blackboard:
   • First, login to AOL as you normally do.
   • Once, you have successfully logged into AOL, minimize the AOL browser.
   • Click on Start, Programs, and open Internet Explorer.
   • Type the http://bb6.edgecombe.edu into the address bar of Internet Explorer.
   • Login to Blackboard with your username and password.

AOL Inactivity Timer

When AOL is not in use while you are working on your class(es) using Internet Explorer, AOL will consider the user inactive and will disconnect the user after a period of time. To remain active and avoid being disconnected, return to the main page of AOL (every half hour or so) and click on a link, check email, or check the weather (just do something in AOL). Following one or all of these tips will reset the AOL “inactivity timer”. Then continue working on your online course using Blackboard and Internet Explorer.