This Manual provides you with some of the policies and procedures of Edgecombe Community College applicable to instruction. It was designed to give you some basic helps and hints as an instructor. You should use the College Catalogue as your detailed, comprehensive official policy manual for students, and the Employee Handbook to find College Policies and procedures governing the operation of the College as it pertains to employees.
The open door philosophy means that
all adults wish to profit from further education are admitted to the College
regardless of their past educational background or achievement. A program
is available for them to start at their level, and progress as far as they
wish. The Open Door Philosophy was expressed well by Dr. W. Dallas Herring
in 1964 when he said,
The mission of Edgecombe Community College is to meet the educational, cultural, and training needs of adult citizens of Edgecombe County and surrounding areas by providing a comprehensive range of occupational, college transfer, and continuing education programs.
The College, established in 1968 as Edgecombe County Technical Institute, became a comprehensive community college in 1987 with the full support of its faculty, staff, trustees, and the citizens of Edgecombe County. This change, predicated on the growth of the community in business and industry, enabled the College to become more responsive to the social, cultural and economic well-being of its community. Since that time, college transfer and additional allied health programs have been established along with further diversification of literacy, business, vocational and technical offerings.
Recognizing that people are unique and deserve the opportunity to reach their potential, the College strives to create an environment in which everyone can maximize their talents. The College further believes that education is a life-long, goal-oriented process by which individuals are able to develop particular knowledge, skills, and attitudes. The opportunities offer access for various curricula to provide developmental instruction, certificates, diplomas, and associate degrees.
The College enhances educational opportunities by providing counseling and other support services as well as high quality instruction that is relevant, timely, and cost effective. The College maintains a strong commitment to meeting the changing needs of individuals, business, industry, and the community it serves.
Edgecombe Community College will offer equal opportunity to all employees and applicants for employment without regard to race, color, religion, sex, age, or national origin, handicap, or political affiliation. The Board of Trustees, administration, faculty, and staff of Edgecombe Community College will assume responsibility for the implementation of a policy of equal opportunity with regard to recruitment, hiring, training, and promotion of persons in all job classifications at the College. All personnel actions such as combination, benefits, transfers, and social and recreational programs will also be administered on a nondiscriminatory basis.
While an instructor has absolute liberty in the classroom or shop in presenting the subject or subjects assigned, the instructor should avoid introducing controversial matter that is irrelevant to such subject. Every citizen is entitled to personal opinions and convictions about any subject. However, in view of the fact that the public may, through association, judge Edgecombe Community College upon controversial statements made by its employees, any employee should be careful to allow others the same freedom and to make it clear when speaking personally rather than for the College.
Edgecombe Community College prohibits any form of sexual harassment involving any of its employees in the employment relationship or involving any College employee and a student of the College in the College relationship, whether it be in the form of a College employee sexually harassing a student or a student sexually harassing a College employee. The College has a firm belief and has established a policy that all employees are entitled to work and all students are entitled to learn in an environment free of discrimination or intimidation based on sex. Any act, comment, or behavior which is of a sexually suggestive or harassing nature and which in any way interferes with an employee or a student's performance or creates an intimidating, hostile or offensive environment is strictly prohibited. Such behavior should be reported to College Personnel Director or to the Vice President of Student Services.
G. Americans With Disabilities
Edgecombe Community College is an open door educational institution committed to the philosophy and practice that every adult who is able to profit from the College's programs or services will be afforded the opportunity to participate.
The College will offer, for all persons with a physical or mental impairment that substantially limits one or more major life activity, full access to all College programs and services, within the limits required by the Americans with Disabilities Act. Timely notice must be given to the College to allow for appropriate response.
H. Professional Integrity and Ethical Practices
Because you influence so many students, you have a special responsibility to demonstrate integrity and responsible judgment in your role of instructor at Edgecombe Community College. You should follow these guidelines:
1. Support established policies and procedures. If you disagree with a policy or procedure, work through established channels to modify, eliminate, or change it.
2. Give your Program Coordinator an opportunity to resolve any concerns or problems you have before taking the matter to a higher level. Should you feel it necessary to go directly to an instructional administrator, notify your Program Coordinator that you are doing so.
3. Protect privileged information. Only discuss private information relating to students within the College to the extent that it serves professional purpose.
4. Be fair, objective, and professional in all relationships with students and College employees regardless of race, sex, color, age, handicap, national origin, or religion.
President: Dr. Deborah L. Lamm
Vice President of Instruction: Dr. Kristi Snuggs
Vice President of Administrative Services: Charlie R. Harrell
Vice President of Student Services: Michael J. Jordan
Associate Vice President of Instruction - Lynn Cale
Administrative Director - Rocky Mount Campus: Lynn Cale
Director of Human Resources: Janice Tolson
Registrar: Cathy Dupree
Evening Coordinator - Tarboro Campus: Charles Beck
Evening Coordinator - Rocky Mount Campus: Ron Burgoin
The contract is a legal agreement between Edgecombe Community College and the instructor.
When you sign a contract with Edgecombe Community College, the College agrees to pay you for being a productive member of the College team. Your duties and responsibilities are published in the College Job Descriptions Manual.
If you cannot meet the expectations of the College in any of the areas, you owe it to yourself, the students, and the College not to sign the contract.
Full-time faculty are generally employed
on a 9, 10 or 12 month basis.
B. The Department Chair or Program Coordinator
Every curriculum course offered by Edgecombe Community College falls under an academic program with a full-time faculty member who serves as Department Chair and/or program coordinator. Faculty should meet, or have met with the coordinator, and received a copy of the course syllabus and other relevant College information. As your course is one in an academic program, you should work closely with the program coordinator to ensure the academic integrity of the course.
You will be provided a mailbox. This box should be checked before each class session. The mailboxes are located in the copy room on each campus.
Every College employee has an e-mail
account. E-mail is the primary form of communication at ECC and it is your
responsibility to check your e-mail daily to keep up with current information.
Clerical assistance is available for
typing course outlines, examinations, and other materials you need for
your course. Assistance with the copying machine is also available. For
information, see the Evening Coordinator or your program Coordinator. Please
allow at least three (3) days for typing and reproducing examinations.
The College will make every attempt to provide timely information to the public in case of closing due to inclement weather.
Closing or delaying the day program does not automatically close evening classes. Announcements will be made on radio stations no later than 4:00 p.m. concerning evening classes.
The following radio and television stations will be notified of any closings or delays of the College.
WRAL (TV) Channel 5 Raleigh
WITN (TV) Channel 7 Washington
WNCT (TV) Channel 9 Greenville
WTVD (TV) Channel 11 Durham
WNCT (FM) 107.9 Greenville
Students are expected to purchase the required textbooks. Copies of textbooks will be made available to instructors. You, as the instructor, do not have the authority to refuse to use the prescribed text or change textbooks without prior approval of the program coordinator. Upon completion of each semester, all textbooks and other materials provided to you by the College should be returned to the Evening Coordinator or the program coordinator.
The bookstore on the Tarboro Campus is located in Room 129, Building A. On the Rocky Mount Campus, the bookstore is located in Room 140. During the first five (5) days of each semester, the bookstore is open evenings from 6 to 8 p.m. in addition to its normal daytime hours. After that time, students may purchase books by contacting the receptionist. On the Tarboro Campus, the receptionist is located in the entrance lobby, Building A. At the Rocky Mount Campus, the receptionist is located in the administrative area.
Please make yourself available to your
students. Set up regular office hours each semester so the students will
know when you are available for assistance.
J. Fully Use Scheduled Class Time
Please ensure the quality of ECC’s
curriculum programs by holding classes the full length of time for which
they are scheduled. If you abbreviate a class, we must adjust your pay.
Students are entitled to and pay for a specified number of instructional
hours, and the course credit earned by students reflects those hours. A
commitment to quality instruction dictates that you fulfill the responsibility
to hold class as scheduled. Failure to fully use class time implies lack
of preparation and commitment and may result in a reprimand or further
action..
If during the semester, it should become
necessary for you to be absent from class, contact the appropriate persons
so that your classes can be covered.
The first class session sets the stage for the whole learning experience. It is important to project a professional, caring, and competent image. Teaching is exciting. Enthusiasm is contagious. You are the key to the success of the class. Give it 100% from the first minute. You use this opportunity to build interest and anticipation in the student.
The first hour or so needs to be used as an introduction and orientation to the course. Here are the items that should be covered during the first class session.
2. Be in your classroom at least five minutes prior to start of your class session. Start class on time.
3. Do not permit students to eat or drink in classrooms, library or shop areas. Smoking is allowed only in authorized places Smoking is not allowed in classrooms, library, shop areas or other hazardous areas.
4. Work missed due to absences should be made up promptly. Do not permit students to make up work or tests during a class session. Make up work should be made up outside of class time.
5. If you have students who in your opinion require counseling (academics, excessive absences or discipline), notify Student Services or the Evening Coordinator.
6. The Associate Vice President of Instruction –Curriculum Programs, must approve all off-campus trips, in advance, and Field Trip Waiver forms completed and submitted by each student attending.
7. It is the policy of the College that grades are posted on the bulletin boards that are provided in convenient locations. Grades should not be posted on doors. Use a number method whereby only the student can determine his grade.
8. Students are expected to purchase the required textbook.
9. Fifty minutes of teaching time is equivalent to one hour. You are allowed a ten (10 minute break each hour. The method you utilize to determine this break time is left to your discretion. The following procedures are permissible. For a three-hour class - teach 75 minutes, take a 15-minute break, teach another 75 minutes, and then dismiss your class. You should not use accumulated break time for the purpose of starting the class late or ending the class more than 15 minutes early.
10. Excessive tardiness, early departure from class and absences should be reflected in student’s course grade.
11. Edgecombe Community College encourages neatness, cleanliness, and appropriateness of attire for students at all times. In the interest of safety, students will be advised by shop instructors as to appropriate dress and shoes to be worn. Shoes should be worn at all times.
12. Upon completion of each class session,
erase black boards, close windows, arrange tables and chairs in an orderly
manner and cut off lights.
On the first day of class you will have a roster of students who pre-registered for your class. You will, of course, have students in your class whose name does not appear on this preliminary roster.
Shortly after the end of the drop/add
period you will be given a final class roster. You must check this roster
carefully and indicate on the roster (1) students who are enrolled in your
class who are not listed on the roster and (2) students who are on the
roster but have not attended class. At the census date of the class you
will turn in one copy of this roster with your notations regarding possible
inaccuracies to the Evening Coordinator or the Registrar.
O. Curriculum Attendance Sheet
Each instructor for each class must
maintain a Curriculum Attendance Sheet. The class roster is a permanent
record of student membership and attendance. Instructors are required to
maintain and submit accurate attendance records at the 10% point of the
class and at the end of the semester. The need for accuracy can not
be overemphasized.
P. Submission Of Grades
The Evening Coordinator will furnish
you a grade roster approximately five (5) days prior to the end of the
semester. The student’s final grade will be entered opposite his name on
both the grade roster and the attendance sheet. Return the original of
the roster and your attendance sheet to the Evening Coordinator.
There
reports should be submitted as soon as possible but no later than two days
after your final class.
Q. Student Retention -- How To Spot an "At Risk" Student
It is the goal of Edgecombe Community
College that every student successfully achieves their educational goal.
It is the responsibility of the instructor to make every effort to assist
students to be successful. You, the instructor, are in a position to detect
early warning signs that a student may not successfully complete his/her
educational goal. When you detect any of the following in a student, please
report it to the Student Support Specialist or to Student Services. A referral
form is located in the Appendix.
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Your performance as an instructor will be evaluated by students during fall and/or spring semesters. All new instructors will be evaluated by their class during their first semester of teaching. This evaluation will occur near the end of each semester. The evaluation forms will be distributed, collected, and reviewed by the school administration. A copy of this evaluation is included in the Appendix of this Handbook, and you are encouraged to use it to conduct your own evaluation for purposes of self-improvement during each semester.
Additionally, Faculty are evaluated by their Department Chair or Program Coordinator during spring semester. A copy of the evaluation form is included in the Appendix.
A self-evaluation for instructors is
included the Appendix of this manual and may be helpful to you in determining
your teaching effectiveness.
III. STUDENT POLICIES
A. Attendance Policy
Students are expected to attend all classes, laboratories and shop sessions and have full responsibility for accounting to their instructor for absences. Make up work may be allowed at the discretion of the instructor. Any student who has missed more than 20% of a course will not receive credit for the course. The student will be withdrawn from the course by the instructor when he/she has been absent more than 20% of the class hours scheduled.
The instructor will determine whether the grade will be a WP or WF, based on the student’s performance in the class up to the time the student was dropped. A student may appeal the instructor’s decision to the Attendance Committee. However, after the 75% point of the class any withdrawal from a course will result in a grade of "WF". The Vice-President of Student Services must approve exceptions to this.
The appeal to the Attendance Committee must be within 3 class days of notification of withdrawal. To be considered for reinstatement in the class, the student must appear before the attendance Committee in person and submit a letter to the Attendance Committee stating the number and dates of each absence. The Attendance Committee will consist of three instructors. There will be a separate committee appointed for the Tarboro Campus and the Rocky Mount Campus. Only one appeal per course per semester will be allowed.
The student will be allowed to attend the course from which he/she was dropped until the Attendance Committee has rendered its decision to reinstate the student in the class, or to sustain the drop. The Attendance Committee must meet within 3 class days after an appeal has been filed. The decision of the Attendance Committee will be final.
Attendance may be used as a factor in determining the final grade. If so, this will be included in the instructor’s attendance policy. Each instructor is responsible for providing the student written attendance policies at the first class meeting of the course.
Each curriculum program can be more stringent in its attendance requirements than stated in this policy, but cannot be more lenient than this attendance policy. If a program decides to have more stringent attendance requirements, then all instructors in the program should advise their students in writing of these requirements at the first class meeting of each course.
Attendance starts with the first day
of classes, regardless of whether the student is registered or not.
A student is enrolled in membership
in a class as evidenced by (1) his payment of applicable tuition and fees
and (2) his first attendance in class.
A student who transfers or withdraws from the College during the semester should consult with the Vice-President of Students and a faculty advisor. This will protect the student’s academic records, his right to re-enroll, and his right to transfer to another college. No student record will be released until his financial record is cleared.
Once a student has duly enrolled in a class and paid the registration fee, the student shall maintain membership in the class until one of the following occurs:
A. A student must complete the official withdrawal forms. Withdrawal is effective as of the date the form is received in the Program of Student Services.
B. A student who officially withdraws during the first 25% of a semester is given grades of "WE" (withdrew early).
C. A student withdrawing after the 25% and before the 75% of the semester will receive grades of "WP" or "WF" as determined by the instructor.
Students withdrawing after the twelfth week will receive grades of "WF" regardless of class standings, unless the withdrawal is for unavoidable reasons. The Vice-President of Student must approve exceptions. A "WP" will not be counted in the computations of a student’s grade point average. The grade of "WF" will be used in the computation of the student’s grade point average.
2. Administrative Withdrawal
A. The responsible instructional personnel are reasonably assured that the student does not intend to pursue the learning activities of the class or the student fails to meet the attendance policy requirements.
B. The student completes the course requirements before the allotted time or transfers to another class with permission from the instructor and the Vice-President of Instruction.
C.
A student may be withdrawn for improper conduct by the Vice-President of
Student Services, the President, or their designated representative.
1. Officers of the Student Government Association to attend regularly scheduled or called meetings.
2. Members of Phi Theta Kappa to attend society meetings. (Only a few students belong to this society).
3. Student orientation sessions. Unless otherwise stated, attendance is limited to those students who are attending Edgecombe Community College for the first time. Orientation is normally held within the first ten days of each semester.
If the instructor determines that an absence from an exam is justified, the student may be allowed to make up the exam. An unexcused absence results in a grade of "0" being awarded for the exam.
If a student is absent from the final exam, an "I" is not automatically awarded. Award an "I" if you know why the student missed the exam and agree that the absence should be excused. When you award an "I" this means you will work with the student to complete the requirements for the course.
Students who have been suspended or expelled from Edgecombe Community College may request clarification at the time of withdrawal regarding when they may reenter.
Students who have been dropped from class due to three consecutive weeks absences may re-enroll the next semester.
Students with questions concerning readmission should be referred to Student Services or the Evening Coordinator.
Counseling service is an integral part of student services at Edgecombe Community College. In helping the student to become more self-knowing, reliant and directive, the following services are supportive of guidance and counseling at Edgecombe Community College.
2. To provide professional counseling service to students in clarifying basic values, attitudes, interests and abilities; to assist in all phases of decision making; formulating vocational educational plans and progress; and providing appropriate resources for more intensive and deep seated personal problems.
3. To provide information pertinent to the selection of courses, occupational prerequisites, transfer requirements, availability of resource agencies and other such areas of concern to students.
4. To provide community services through vocational and educational counseling and other student personnel services to out-of-school youth and adults.
5. To disseminate information by brochures, counselor visitations, on-campus visits, conferences, and direct correspondence; to encourage school attendance; to note features of the school; to foster understanding of requirements for admission and for special curriculums; to develop proper attitudes; and to contribute to student decision making and planning.
6. To provide information on loans,
scholarships, grants, part-time jobs, and other resources for students
who need financial assistance.
The Student Services Division endeavors to make its services available to every student, from pre-admission through graduation. The pre-admission interview is designed to help the student make a decision in terms of what curriculum program or programs he or she is best suited to enter. This involves evaluation of the high school transcript along with his needs, interests, and abilities.
All students have a counselor-initiated interview with a counselor twice yearly; however, this does not prevent a student from seeing a counselor as often as he feels there is a need. any student may see a counselor on an individual basis to discuss personal, academic, vocational, educational, or financial needs.
Counseling for failing students is designed to provide assistance to students who may be experiencing some academic difficulty. This may be a student who has earned a 70 or below average. These may be deficiencies in reading, writing, listening, computing or study skills that obstruct their progress toward their goals. The procedure first involves the instructor evaluating the student’s progress. A form is used consisting of several items that may be appropriate in describing the problem. When the instructor completes the evaluation, it is sent to student services. The student will receive a notification in the mail giving the time and place to have a counseling session with a counselor. The counselor attempts to assist the student in identifying the problem and then find ways to help solve the problem. This is done mid-semester throughout the year.
Faculty members are available for consultation.
All advisors receive grade reports for their advisees at the end of each
semester to assist in further academic guidance. Advisors maintain academic
records for advisees.
I. Scholastic Standards and Grading System
At the end of each semester quality
points are assigned in accordance with the following formulas:
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| A | 93-100 | Superior | 4 per semester hr. |
| B | 85-92 | Above Average | 3 per semester hr. |
| C | 77-84 | Average | 2 per semester hr. |
| D | 70-76 | Poor but passing | 1 per semester hr. |
| F | Below 70 | Failing | 0 |
| I | Incomplete | 0 | |
| AU | Audit | 0 | |
| WP | Withdrew Passing | 0 | |
| WF | Withdrew Failing | 0 | |
| IP* | In Progress | 0 |
* Used only in developmental courses. Assigned where the student showed progress but did not complete course requirements.
Other grades awarded under certain special circumstances are listed and described in the College’s General catalog.
Quality points, which are the numerical equivalents of the letter grades, are used to determine a student’s rank in class academic honors. A minimum quality point average of 2.0 is necessary to meet the grade requirements for graduation in either a two-year degree program or a one-year diploma program.
Grade point averages are determined by dividing the total number of quality points by the number of hours attempted.
Students who wish to audit courses
must register and pay appropriate fees. Students who audit courses receive
no credit, but are encouraged to attend classes regularly and participate
in class discussion. If a student is auditing your course, such notation
will be shown on his registration form. The word "audit" will be entered
in the grade column of the curriculum attendance record, and on the grade
roster. The grade roster will be provided by Student Services.
During the first five school days of a semester a student may request to take a proficiency examination for credit for a course. If you receive such a request, refer the student to the Program Coordinator. (Also see the Edgecombe Community College General Catalog.)
A grade of "I" may be awarded only when a student has not completed the requirements of a course. If a grade of "I" is not removed by the end of the following semester, the Registrar will automatically change the "I" grade to a grade of "F".
At the time of a grade of "I" is awarded, the instructor will complete the form for the requirements for the removal of the incomplete specifying the requirements for the completion of the course. The instructor should keep one copy of the form and send two copies to Student Services. Student Services mails a copy to the student and placed a copy in the student’s file.
A copy of this form is in the Appendix
of this manual.
M. Removal of an Incomplete Grade
When a student has completed the requirements
of the course, the instructor should advise the registrar by letter. A
copy of the form letter is in the Appendix of this manual.
A grade may be changed only by the Vice President of Instruction, after the steps of the appeal process are followed.
Edgecombe Community College is an adult
education institution. Any children on campus should be under the direct
supervision of parents. Children of students are not permitted to attend
class with their parent(s), nor are they to be left unsupervised in any
area of the college.
IV. LEARNING RESOURCE CENTER
Books may be checked out to faculty and staff for a two-week period. There is no limit on books checked out to faculty and staff. The librarians may grant extended check out time to faculty and staff.
Reference books are to be used in the library only. However, the faculty and staff may check them out for a short period of time with special approval of the librarians.
Current periodicals and microfilm are treated as reference materials. Back issues of periodicals and materials from the pamphlet file may be checked out for a two-week period.
Audiovisual materials are housed in the library. Faculty and staff members have the same circulation privileges for A-V materials as for books.
The LRC card will be issued to all the
LRC patrons. The card must be on file at the circulation desk before LRC
materials may be checked out. If you require an LRC card, check with the
librarian.
b. Reserve Books and Materials
Reserve books and materials are placed on special shelves and given a restricted time limit so that they may be used by a larger number of students. They circulate in the library only, except with the instructor’s or librarians special permission. Non-book materials and periodicals may also be placed on reserve. The LRC or the instructor may own these materials.
Procedure: Any instructor may place materials on reserve by notifying the librarian of what he or she wishes placed on reserve, what restrictions, if any, are to be placed on the books, and which class will be using them. At the beginning of each semester forms to be used in requesting books placed on reserve can be obtained from the librarian. The library requires at least 24 hours to process materials for reserve use and may need more time if the list is extensive.
Length of Time on Reserve: Materials are kept on reserve for one semester unless the instructor notifies the librarian that they are to be taken off earlier or kept longer.
Interlibrary loan refers to the borrowing of books and other learning materials from one library by another. Requests for interlibrary loan should be submitted to the librarians a week in advance so that the arrangements may be made to obtain the materials. The loaned materials should be returned to the library for mailing at least two days before due date. Later return of loaned materials can result in the severance of services with the other libraries.
Lists of new books and audiovisual materials
in each subject area will be compiled as time allows and sent to each program.
However, it is to the instructor’s advantage to check the library’s resources
because of the specialty of the subject fields and the librarian’s limited
knowledge of the instructor’s specific needs.
1. Maintaining and circulating the
A-V media collection.
2. Maintaining and circulating the
A-V equipment.
3. Producing or assisting instructors
with the production of the following types of media:
a. Photographs
and slides
b. Overhead transparencies
c. Audio tapes
- originals or duplicates
d. Dry-mounted
or
laminated visuals
e. Videotapes
f. Graphics for
posters, charts, brochures, etc.
g. Displays
4. Providing directories of free and
rental films and other A-V materials.
Audiovisual equipment may be checked out from the LRC on either campus or from auxiliary storage areas in the classroom buildings. Instructors should call the LRC and reserve equipment ahead of time to insure that it will be available when needed. Instructors are responsible for picking up and returning equipment. Equipment should not be passed from one instructor to another unless the LRC is notified. The instructor who signs the circulation card is responsible for the equipment until it is returned to the LRC.
In order to accommodate the needs of others, instructors and staff members are asked to keep each piece of equipment only for the period of time that it is in use. Certain pieces of equipment which are needed consistently may be located in a classroom or in a central location for cooperative use by several instructors on a long-term basis so long as this arrangement is practical and does not deprive anyone of the use of the equipment. The Library Media Technician must approve such arrangements.
The Learning Resources Center does not have personnel for operating equipment. Except under unusual circumstances where prior arrangements have been made, instructors must be responsible for the operation of equipment that they use. Appointments can be made with the media staff for instruction in the operation of audiovisual equipment. If equipment does not operate properly, the media staff should be notified.
c. Requests for Audiovisual Materials
Materials such as films, filmstrips, slides, tapes, etc., should be requested at least one day in advance so that the media staff can locate and reserve the materials for the instructor making the request. The request may be either by phone or by filling out a materials request form with call number, type of material, and title. Instructors should pick up requested materials at the circulation desk in the library. Materials should not be left in classrooms. If instructors need to exchange materials, the media staff should be notified in order to change the circulation card. Otherwise, the instructor who initially checked out the material will be held responsible for that material. If materials are damaged or parts missing, the media staff should be notified. Please do not repair the materials; let the media staff do it.
For further information concerning
audiovisual equipment contact either the Evening Coordinator or a staff
member in the audio-visual program of the Learning Resources Center.